Support
Write to susisiekti@adevio.lt. Please include your device model, its system version and the VVii version (in the app's Settings, under About).
Never send patient records or backup files by email — we don't need them to help you.
Frequently asked questions
How do I keep my records safe?
Make encrypted backups regularly and keep the backup password in a safe place. If you use iCloud sync, your records are also kept in your own private iCloud.
How do I move to a new iPhone, iPad or Mac?
Use iCloud sync with the same Apple Account on both devices, or create a backup on the old device and restore it on the new one.
I forgot my PIN
We never see your PIN, so we can't reset it. If Face ID or Touch ID is turned on, unlock with it. Otherwise, contact us before deleting the app — deleting the app removes the records stored on that device.
I forgot my backup password
Backups are encrypted with your password; without it no one — including us — can open the file. Create a new backup with a password you will remember.
Face ID doesn't unlock VVii
Open Settings › Face ID & Passcode › Other Apps and allow VVii. You can always unlock with your PIN.
How do I delete all my data?
See section 10 of the Privacy Policy.
What data does VVii collect?
None. Your records stay on your device or in your own iCloud. Read the Privacy Policy.